MEMBER LOGIN

Case Study

Stock management problem resolved instantly

Requirements

The client approached MPA after discovering that its merchandisers were not monitoring stock, nor locating hard to find product boxes, putting on display only what they could find then leaving the store.

After 12 months of inadequate sales, the client had embarked upon a series of store checks. Although the client was rolling new stock into stores every two months, at store visits the client could only find one item on display, where there should have been 23

The client was losing sales on products lost in back dock warehousing, although he was being charged for full set ups. The retailer was having issues with receiving delivery procedures and the client was dependent on the merchandisers displaying all products.

The client was also alarmed that the basic reporting he was receiving was not revealing the true story. As no photographs were included in the reporting, the client was unable to see what was happening in store. The client had to trust that the work was being done; unfortunately it was not.

Solution

The client invited MPA to take over the merchandising. We examined every aspect of the job and set straight to work. Having seen these issues before, we understood the challenges being faced by our client.

As we had relationships with the stores in which his products are sold, we were immediately able to begin a system of stock location in collaboration with the stores. We were able to obtain the products before the visits, and arrange the collection of the products by the merchandisers at predetermined designated locations in-store on the day of the scheduled visits.

By doing this, we ensured all products were available to our merchandisers on arrival, so that each product would be set up to planogram exactly as requested by the client.

As a result, we were instantly able to turn around the client’s stock management problem.

Following this, our merchandisers developed a strategy for the client’s rollouts to ensure all items would be located from the deliveries and set up exactly to the planogram.

The client is happy to see the results in our photo reporting features.

Outcome

MPA’s knowledge, skills and excellent relationships with the stores in which the client sells his products have resolved all the issues the client was experiencing with his previous merchandisers.

The client is now an advocate for MPA, and a client for life.